Agenda

All times in Eastern Daylight Time EDT.  Agenda subject to change.

 

 

SESSION TOPICS EXPERT SPEAKERS & PANELISTS

9:00am

Opening Keynote - Putting Customer Engagement in Perspective (a Demand Metric Maturity Model & Framework)

Clare Price, VP of Research - Demand Metric

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10:00am 

Industry Keynote - [New Research] How Leading Organizations Use Communities to Engage Customers

Dennis Shiao, Director Content Marketing - DNN Software

Jerry RackleyChief Analyst - Demand Metric

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11:00am 

Panel Discussion - Inspiring Customer Success at HP Software

Chris Peltz, Chief of Staff - Customer Success - HP Software

​​Jim Williams, VP Marketing - Influitive

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12:00pm

Vendor Showcase - Virtual Expo Hall

Demand Metric Research Corporation

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1:00pm

Thought Leadership - Engage Prospects and Customers with Real-Time Personalization

Mike Telem, VP Product Marketing - Marketo

John Follett, CMO - Demand Metric

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2:00pm

Thought Leadership - Customer Support: From Cost Center to Profit Center

Stephen Pappas, SVP Americas, Panviva

Clare Price, VP of Research - Demand Metric

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3:00pm

Thought Leadership - Value-Based Segmentation: Leveraging Customer Engagement Using Segmentation

Mike Phillips, Director Feedback Strategy - Cvent

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4:00pm

Prize Drawing in the Communications Lounge

Demand Metric Events Team